Privacy Policy – Summary

This policy sets out how Frensham Lawn Tennis Club (FLTC), uses and protects your personal data, including data from your use of our website.

We comply with the laws and regulations of the countries where we conduct business

We do not give, sell, rent or barter your Personal Data to third parties without your express permission and except where it is a necessary part of us being able to provide our service to you or required by law.

If you get in touch via the contact form on our website, your details are stored on our database.

When you sign up to receive mailings from us we store your contact details on ClubSpark

We track our website user interactions using Google Analytics.

When you use social media (e.g. LinkedIn, Instagram, Twitter, Facebook or YouTube) from our social media icons and links, you should be clear that we hold no personal data on your use and that therefore you are adhering to their privacy policies and not ours.

We safeguard and protect your Personal Data.

We update or disclose to you the Personal Data we have about you whenever you ask us.

We make every attempt to keep Personal Data complete, up to date and accurate.

We educate our employees on our privacy guidelines and how to comply with them.

We make sure this Privacy Policy is easily accessible to you and post changes to the policy on our Web site.

More information about our Privacy Policy and use of Your Personal Data

Lawful Basis for Processing your Data

We process your personal data under the following lawful bases:

When it is necessary for the performance of a Contract e.g. to enable you to be a member of the Club and to receive relevant information about club matters, including subscriptions

Under our Legitimate Interests e.g. to enable us to provide you with information about FLTC prior to becoming a member

To comply with our Legal Obligations e.g. regarding safeguarding, working with children

With your Consent e.g. when you ask to join our mailing list or you join our various Whatsapp groups

Contacting Us

What we do when you contact us:

If you get in touch with us via the contact form on the website, we may save the details you share with us on our database. This way, if you get in touch with you in future we can refer to our previous conversations. We will not contact you or share your details without asking for your consent first. We keep your personal data for no longer than 6 years after we have had the last contact, before deleting it from our systems.

Mailing Lists

If you subscribe to our mailing list you will automatically be subscribed to receive email updates.

We use ClubSpark to manage our email lists. Mailchimp store data in the US although they comply with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework. They do share data with third parties. 

Website Visitors

The use of ‘cookies’ on our website.

We use Google Analytics (GA) to track site user interaction. We have GA code installed on our site which creates one or more text files on your computer (called a “cookie”). The cookies contain an ID number which is used to uniquely identify your browser and track each site you visit that has GA enabled.

We use this data to determine the number of people using our site and to better understand how they find and use our web pages. With this information we can continually improve the information that we provide on our site and the processes for actions such as contacting us. We can also use it to increase the number of new people finding our site.

Google analytics stores the following data:

Time of visit, pages visited, and time spent on each page of the webpages

Interactions with site-specific widgets

Referring site details (such as the URL a user came through to arrive at this site)

Type of web browser

Type of operating system (OS)

Flash version, JavaScript support, screen resolution, and screen color processing ability

Network location and IP address

Document downloads

Clicks on links leading to external websites

Errors when users fill out forms

Clicks on videos

Scroll depth

Google also collects information about you from its Doubleclick tracking and profiling service, from ad-supported apps on your Android or iOS device, from your YouTube and Gmail activity and from your Google account. This data is put together and used to make inferences about your age, gender, interests, hobbies, shopping habits and living circumstances.

More about Google Analytics

If you already have GA cookies, they will be updated with the latest information about your visit to the site.

As we cannot access any personal data about you ourselves, we are not the Data Controller for your Google Analytics or Doubleclick profile data. You would need to contact Google directly for this information.

You have the right to object to this tracking and to stop it happening.

How do I prevent being tracked by Google Analytics?

If you are uncomfortable with this tracking, you can take one or more of the following actions:

Use a tracking-blocker, such as Privacy Badger

Clear cookies after every browsing session

Install the Google Analytics opt-out extension

See Google’s privacy policy.

You can find out more about disabling cookies from the About Cookies website which offers guidance for all modern browsers.

External Links

External links are clickable text / banner / image links to other websites, similar to; or twitter.

Although we aim to only include quality, safe and relevant external links, we do advise you to be cautious when clicking any external web links mentioned on our website.

Social Media

Your use of social media:

When you use social media (e.g. LinkedIn, Instagram, Twitter, Facebook or YouTube) through our social media icons and links, you should be clear that we hold no personal data on your use and that therefore you are adhering to their privacy policies and not ours.

Your Rights

As an individual whose personal data is processed by FLTC you have the following rights:

The right to be informed – which is what this privacy notice is for

The right to access the data we hold about you

The right to erasure (in some circumstances)

The right of data portability

The right to have your data rectified if its inaccurate

The right to have your data restricted or blocked from processing

Please use our Contact form if you wish to exercise any of these rights.

Your Right to Object

You also have the right to object:

You also have the right to object to our processing of your personal data for marketing purposes (either use the ‘unsubscribe’ button on our emails or contact us directly) and where we process it for our Legitimate Interests.

Please use our Contact form if you wish to exercise this right.